If you are unhappy with our service
If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:
Contact Us
Send Us A Message
If you have any questions or queries a member of staff will always be happy to help. Feel free to contact us by telephone or email and we will be sure to get back to you as soon as possible.
Unfortunately we cannot advise on state pensions or pensions that you may have with a current employer. We are unable to advise clients who are non UK resident.
Our Address
Denby House, Stafford Court
Stafford Park, Telford
TF3 3BD
Call Direct:
01952 279 379
Call Free:
0800 694 9444
Please Note:
All our calls, both incoming and outgoing, are recorded for training and monitoring purposes.
Quilter Financial Planning Complaints Department
Riverside House
The Waterfront
Newcastle upon Tyne
NE15 8NY
Email: QFPComplaints@quilter.com
Tel: 0191 241 0700
You can find more information by visiting the Quilter Financial Services website:
https://www.quilterfinancialplanning.co.uk/
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (www.financial-ombudsman.org.uk)
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